| PARTICULARS | Standard Definition (SD) | High Definition (HD) |
|---|---|---|
| Up front charges | Rs 1,200 (inclusive of all taxes) | Rs 1,500 (inclusive of all taxes) |
| Charges per month | Monthly package charges. No amount to be paid towards STB. | Monthly package charges. No amount to be paid towards STB. |
| Refund | STB once sold will not be taken back normally; however refund amount would be determined on case to case basis. Tax, wear and tear charges etc. would be deducted in all such cases besides proportionate charges for usage period. | STB once sold will not be taken back normally; however refund amount would be determined on case to case basis. Tax, wear and tear charges etc. would be deducted in all such cases besides proportionate charges for usage period. |
| One time activation | Rs 100 plus applicable GST | Rs 100 plus applicable GST |
| One Time Installation | Rs 350 plus applicable GST | Rs 350 plus applicable GST |
Terms and Conditions
- A.STB comes with a warranty of 12 months from the date of Installation.
- B. No repair and maintenance charges shall be applicable during the warranty period, provided STB has been used in normal working conditions and is not tampered with. Warranty shall not be applicable in case of damages caused due to Acts of God. (ex: natural calamity).
- C. Annual Maintenance Contract (AMC) can be availed on an optional basis post warranty period for Rs. 250/- per Year for Standard Definition (SD) box and Rs 350/- per Year for High Definition box (HD)
- D. In case you AMC is not opted for, repairs will be undertaken by the Company on a chargeable basis as per actuals.
- E. Re-installation charges/re-location charges shall be charged as per applicable rates prescribed by TRAI under Quality of Service Regulations’ 2017.
- F. UCN has the right to withdraw/replace this scheme at its sole discretion in compliance with the regulations.
| PARTICULARS | Standard Definition (SD) | High Definition (HD) |
|---|---|---|
| Rent per month per Set Top Box | Rs 75 upto 36 months | Rs 100 upto 36 months |
| After 36 months from the date of installation | No rent. | No rent. |
| Security Deposit (Refundable) | Rs 1,000 | Rs 1,200 |
| One time activation | Rs 100 plus applicable GST | Rs 100 plus applicable GST |
| One Time Installation | Rs 350 plus applicable GST | Rs 350 plus applicable GST |
Terms and Conditions
- A. All the prices mentioned above are exclusive of taxes, as applicable.
- B. The security deposit is refundable subject to a deduction of 5% from the security deposit for each month of usage. Part of month will be considered as one month. The STB at all times remain property of UCN.
- C. Replacement or repair of accessories including lead/remote etc. is chargeable as per actual price (as declared by UCN) of such accessories.
- D. Re-installation charges/re-location charges shall be charged as per applicable rates prescribed by TRAI under Quality of Service Regulations’ 2017.
- E. UCN has the right to withdraw/replace this scheme at its sole discretion in compliance with the regulations.
- F. The company would service the STB as per the relevant provisions of the “The Telecommunication (Broadcasting and Cable Services) Standards of quality of Service and Consumer Protection (Addressable Systems Regulations, 2017). The Company would not be responsible for the cases where STB has been tampered with or damaged by the subscriber or in cases where damage has been caused due to Act of God.